Privacy Policy

At SMSF Property Valuations (“we”, “our”, “us”), we take your privacy seriously and are committed to protecting your personal information in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data.

1. Information We May Collect

We may collect personal information including, but not limited to:

• Full name, phone number, and email address
• Date of birth, gender, and relationship status
• Employment history and education details
• Billing and payment information
• Information submitted via contact forms, service requests, or newsletter sign-ups
• Any other personal data you voluntarily provide

2. How We Collect Your Information

We collect information through various interactions, such as:

• Online forms, surveys, or newsletter subscriptions on our website
• Email, phone calls, or in-person discussions
• When you engage our valuation services
• Web analytics tools and browser cookies

3. Why We Collect & Use Personal Data

Your information is collected to:

• Deliver and improve our valuation and advisory services
• Respond to your questions and service requests
• Send quotes, invoices, and confirmations
• Share updates or newsletters (with your consent)
• Monitor website performance and user experience
• Meet legal and compliance obligations
• Safeguard against fraud or unauthorised access
• Generate anonymised data for internal analysis

We do not sell your personal information.

4. Disclosure of Personal Information

We may disclose your information to:

• Our internal staff, consultants, and trusted service providers
• Legal, financial, or professional advisers
• Government agencies or regulators when legally required
• Courts or legal representatives in the event of a dispute
• Offshore platforms or systems (e.g., cloud services, email tools)

If your data is stored or processed overseas, it may be subject to foreign privacy laws. This does not imply a breach of the Privacy Act 1988.

5. Data Protection & Security

We implement strong security practices, including:

• Secure encryption (e.g. SSL/TLS) for online transactions
• Firewall-protected systems and strict access controls
• Role-based access within our organisation
• Secure storage of digital and physical records

Despite best efforts, no system is completely immune to cyber threats. Data transmission online is at your own risk.

6. Cookies & Tracking Tools

We use cookies and similar technologies to enhance site functionality:

• Cookies remember user preferences for a better experience
• Analytical cookies help us understand website usage
• You can adjust or disable cookies through your browser settings

Disabling cookies may affect some site features.

7. Website Analytics

We may collect aggregated, non-personally identifiable data, such as:

• IP address, browser type, and device
• Geographic location and referral source
• Pages visited, session duration, and site navigation patterns

This helps us optimise performance and improve usability. We do not identify users unless you voluntarily provide personal information.

8. External Links

Our website may link to external sites or services.
We are not responsible for the privacy policies or content of those websites. Please review their individual privacy practices.

9. Accessing or Correcting Your Information

You have the right to:

• Request access to the personal data we hold about you
• Ask for corrections if information is inaccurate or outdated
• Request deletion of your personal data
• Lodge a complaint about how your data is being handled

To make a request, please contact us using the details provided on our website. Most requests are free unless extensive work is required.

10. Updates to This Policy

We may revise this Privacy Policy from time to time.
The latest version will always be published on our website. Where significant updates are made, we may notify you via email (if you are subscribed).